IT & Call Centre
Support that scales. Assets that track.
IT helpdesk, asset lifecycle, and contact centre operations — one unified support platform with SLA enforcement.
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Search flights, aircraft, crew, reports…
Helpdesk
Assets
Chat
KB
Rosters
Swaps
Telemetry
Reports
Settings
IT & Call Centre
Live30 days
Open Tickets
78
-12%
Avg FRT
24 min
-4
CSAT
4.6/5
+0.2
Agents
18
+2
Performance
Last 8 days
Support Queue
View all
IT-2201 · VPNIn Progress
IT-2200 · LaptopResolved
IT-2199 · EmailP1 escalation
Key Features
- Omnichannel TicketsEmail, chat, voice and web — one queue, one SLA.
- IT Asset LifecycleAssignment, transfer, patching, and offboarding.
- Knowledge BasePublic KB with AI search and self-service.
- Call Centre RostersAgent rosters, shifts, handovers and swaps.
- Telemetry & QACall metrics, CSAT, agent productivity.
- Chatbot IntentsRule-based assistant with live agent escalation.
Coming soon
Detailed module walkthrough
Full feature tour, screenshots and integration map for this module will be available shortly. Talk to us for an early preview.
Key Capabilities
Helpdesk
IT Assets
Call Centre
Knowledge Base
Chatbot
SLA Analytics